At Tone & Flow, we want every client to have the best possible experience in our studio. Please take a moment to review our policies so classes run smoothly for everyone.
1. Schedule & Bookings
- Our weekly schedule is released every Monday at 12:00 PM (noon).
- Classes can be booked up to 2 weeks in advance through our WellnessLiving app or website.
- Please arrive 10 minutes before class to get settled. Late arrivals may not be admitted once class has started.
- A waitlist system is available. If a spot opens, you’ll be automatically added and notified.
2. Cancellations & No-Shows
- We have an 8-hour cancellation policy.
- Late cancel fee: $15 (applies if canceled less than 8 hours before class).
- No-show fee: $25 (applies if you miss class without canceling).
- Membership holders: Fees are charged to the card on file.
- Class pack holders: One class credit will also be deducted for late cancels or no-shows.
- Drop-in clients: Pass forfeited.
3. Memberships
- Monthly memberships auto-renew every 30 days.
- Your membership includes access to both Reformer and Mat classes (unless otherwise noted).
- Founding and promotional rates are locked in as long as the membership remains active.
- Memberships may be paused or canceled with written notice. Please contact us directly to arrange this.
4. Class Packs & Intro Offers
- Intro Offers are for first-time clients only.
- 5+1 Pack: Valid for 3 months from first use.
- 10+2 Pack: Valid for 6 months from first use.
- Day Pass: Valid for 12 months from purchase.
- Expired or unused classes cannot be refunded, but extensions may be considered under special circumstances.
5. Studio Etiquette
- Grip socks are required for all classes (available for purchase at the studio).
- Please silence phones and store belongings in designated areas.
- Respect instructors and fellow members — Tone & Flow is a judgment-free zone.
6. Refunds & Credits
- All sales are final.
- Refunds are only issued in cases of billing errors or studio closures.
- Class credits may be applied for future sessions at the studio’s discretion.
7. Private Sessions & Rentals
- Private 1-on-1 and Semi-Private Sessions are available by booking.
- Private Group Rentals (e.g. birthdays, team events) include 50 minutes of class time plus 40 minutes of social time. Decorations and catering are welcome, or we can assist for an additional fee.
8. Safety & Wellness
- Please inform instructors of any injuries or health concerns before class.
- For your safety, participation is at your own risk.
- If you feel unwell, we kindly ask you to reschedule your session.
Questions?
We’re here to help!
📧 info@toneandflowstudio.com
📱 647-970-8805
